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Terms and Conditions
Appointments and Cancellations
- A credit card is required to reserve an appointment, but will not be charged upon booking; all charges occur in full once the treatment is complete.
- If you are unable to attend your appointment, please contact us immediately at 786.380.0079.
- Please inform us at least 48 hours before your scheduled appointment if you wish to cancel. Failure to cancel or reschedule within this time frame will incur a 50% service charge.
- Please arrive at your appointment at least fifteen minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or cancellation of the appointment. At Betty Matthews, we will do our best to ensure that your appointment runs on time; however, should we need to cancel or postpone your appointment on short notice, we will make every effort to contact you in advance.
- If you arrive late to your appointment, you will still be charged for the entirety of the service and your appointment will end as scheduled.
- Prior to your appointment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in the cancellation of your appointment, or reduced treatment time.